Our Privacy Policy

This privacy policy explains how personal information is collected, used, processed, and disclosed by SignPOST Tech Inc. It includes information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By accessing or using this Site and its related software tools, applications or any other SignPOST Tech Inc. tools, you understand and consent to SignPOST Tech Inc. collecting, storing, processing, and sharing your information as described in this privacy policy. We regularly review and may edit or add to this privacy policy, so we encourage you to review it periodically, along with our Terms & Conditions.

Contacting Us

You can contact us by mail at 3801 Chalk Butte Road, Cut Bank, MT 59427 USA, by email at info@signpostcanada.com or by telephone at 1-800-571-6343.

Personally Identifiable Information

We do not and will not sell your personal information to third-parties or other companies. We collect and store information for various uses depending on how you interact with our site. We store this information indefinitely.

Acquired or Necessary Content

The information below is automatically detected or provided by you to utilize the full functionality of our services.

User Type Information Collected       Why We Collect It

Site Visitor IP Address                   Internal & External Troubleshooting

Customer First & Last Name       Order Fulfillment, Analytics

Customer Email Address Order         Confirmation & Tracking, Remarketing, Support, Product Designer

Customer Phone Number       Order Fulfillment

Customer Billing Information       Order Fulfillment

Customer Shipping Information       Order Fulfillment

Customer Device Data                   Fraud Detection

Customer Chat Logs                   Support

User-Submitted Content

Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, curate content, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.

If you create or upload a design through the section of the Site dedicated to Custom Printing, or by using Product Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.

How We Secure It

All of the communication between site users and signpostcanada.com is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data center.

How To Access, Update, Or Delete Your Personal Information

If you have an signpostcanada.com account, visit the Privacy Settings section to request a copy of your personal information and/or ask us to delete it. For non-account holders or to speak with a customer service representative regarding this request, please call 1-800-332-6824. You will need to confirm your identity via a two-factor authentication email before requests are processed.

Within My Account, you are also able to unsubscribe from promotional emails or special offers and update any personal details including your contact, billing, and shipping information.

Third-Party Access

No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfillment or providing chat support.

In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.

We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.

Non-personally identifiable information may be shared with organizations for ad targeting and analytics services. These companies include:

Google provides advertising services, delivers organic and paid analytics, and conducts customer reviews

Microsoft delivers advertising reporting

Yahoo delivers advertising reporting

BizRate conducts customer reviews

SiteSpect enables A/B testing

Facebook provides advertising services and reporting

Pinterest delivers advertising reporting

Twitter provides advertising services and reporting

Cloudflare offers site optimization services

Amazon provides advertising services and reporting

Intercom enables live chat and automated chat bot services

Use of Cookies

We use cookies to improve the quality of our service and deliver relevant promotional material.

Necessary Cookies

Certain cookies are required for the functionality of the website. Some features or actions, such as the checkout process, cannot be completed without the use of such cookies.

Marketing Cookies

To create a meaningful user experience, sections of the site may include your name, recently viewed products, applied preferences, and more. We also utilize your shopping history to deliver personalized ads across other websites and platforms.

Do Not Track Signals or Similar Mechanisms

West Polaris Inc.  respects and supports the "Do Not Track" setting available within some browsers. If you have this feature enabled, we will not collect information as it pertains to browsing habits and marketing preferences.

The Privacy Policy contained herein was last updated July 22, 2020

Your Permissions

We want to ensure you understand and are comfortable with our use and disclosure of your personal information. You can opt out of our data sharing at any time.